Purchased based on the positive reviews here. The templates are essentially unusable in their current state (broken links, missing pages, non-responsive elements, spacing issues, inconsistent styling, etc). When I raised the issues with Michael and asked for a refund, he told me to take it up with my credit card company and refused to refund the purchase.
Be careful purchasing these themes. You're likely better off purchasing a template bundle that works.
To add: I tested 15 out of the 45 templates in the bundle and all of them had issues (same issues identified above but they varied by template; one of the templates even refused to install).
Scott, I am responding because your review does not match what actually happened.
I have a clear refund policy. Digital products are not refundable once they have been downloaded or accessed on GitHub. You downloaded the themes and accessed the repos before you asked for a refund. That policy applies to every customer and was in place before your purchase.
Your original email was not about 15 broken templates. You said you spent about 15 minutes on 2 out of 90 themes and listed a few placeholder typos and demo links on system pages.
Examples:
- "Sing up" instead of "Sign up",
- /forms/contact/ instead of /contact/
- /legsl/terms/ instead of /legal/terms/.
Those are cosmetic copy issues on demo pages. They do not make the product non-functional. I corrected every item you named the same day, in 2 seconds and pushed updates to GitHub for Buio and Spazio Bianco...
Your public review now says you tested 15 out of 90 templates and that all of them had issues. You mention broken links, missing pages, non-responsive elements, spacing problems, inconsistent styling, and one theme that refused to install. That does not match what you reported in private, and it does not match what the products actually are. Every theme has a live demo at Lexington Themes. Anyone can check that they are not broken, design is consistent 100%.
Several of the issues in your follow-up emails were not bugs at all. For example, you complained about a large CTA button in Astromax. That is intentional design, not a defect. And the same pattern in other themes....
What actually happened, because is very obvious, is that you connected an AI agent to your inbox through MailGuard. That agent sent a rapid series of emails repeating vague broken claims, often within minutes, including problems that do not exist in the themes. That is not the same as manually reviewing 15 templates and finding systemic failure. You made up all the errors, including the screenshots.
I explained the refund policy and declined a refund because you downloaded the product, accessed the digital themes on GitHub, and the issues you raised were either fixed or were not real defects. I did not refuse to talk to you. If you want to raise a chargeback with your bank, that is your right. But saying the templates are essentially unusable or that I sold a broken product is not accurate and is misleading for other visitors. Out of almost 9,000 customers, you are the only one who has made that claim....
Redacted correspondence for anyone who wants the timeline:
https://lexingtonthemes.com/documents/refund-correspondence
Michael, Lexington Themes
Michael, are you calling me a liar? I can post the detailed review of each template's issues here if you like.
Your refund policy covers "Item is “not as described” or does not work the way it should," which you did not honor. You still have not responded to the theme issues, nor have you made any attempt to address or fix them. The initial issues do not cover the installation issues, rendering issues, broken elements, etc that I discovered in the additional 13 templates I tested and reviewed. I reviewed each of the templates by hand (which consumed 8-10 hours of my time). I have never used an AI agent.
Instead of posting replies here, I think your time would be better spent fixing the issues identified in your templates and honoring your refund policy.
Edit: I noticed that you included the full e-mail correspondence. Can you also include all of the screenshots I included with the side-by-side comparisons to show the issues? It's a little disingenuous to include the e-mail thread without the images to show the full breakdown of all of the issues. The text from my replies outlining all of the issues is also cut-off.
Scott,
I am not calling you names, what I am doing is comparing what you have said publicly with what the emails, live demos, and published correspondence actually show. That distinction matters, to me at least because you are talking about my product, where I work daily for my customers...
Your first refund request documented about 15 minutes of review across 2 of the 45 templates, with a handful of typos and demo-page link paths flagged. I fixed every item you listed the same day and pushed the updates to GitHub. That's on the record... Your review then stated 15 out of 45 templates were broken. Now you are saying you spent 8 to 10 hours reviewing by hand and found installation issues, rendering issues, and broken elements in 13 additional templates. That timeline does not hold up.
The themes are live on Lexington with full previews, in fact, anyone can see exactly how they look and behave in one click. The code you downloaded is the same code on those previews...they are pushed directly from GitHub and deployed to Cloudflare. If there were rendering issues, broken layouts, or install failures, they would show up there. They do not.
The follow-up emails arrived minutes apart, sometimes fewer than 10 minutes between messages, repeating the same vague language without theme names, steps to reproduce, or install logs. That pattern is not consistent with 8 to 10 hours of careful manual testing. The timestamps are there for anyone to check.
On the refund policy: "not as described" means the product is materially different from the listing and live previews, or that it does not function as intended. Minor placeholder copy and system-pages links are not turning a template broken, mostly because you are supposed to use your own copy.
Regarding the PDF, please open and scroll completely the document before making claims about it. Your screenshots and your written breakdown are included. Nothing was removed. Some Gmail export formatting can make text and images appear truncated, but your complaints are there in full: https://lexingtonthemes.com/documents/refund-correspondence
I am also not asking you to admit anything about how the messages were written. I am pointing at the timeline and the content of what was sent. Those things can be verified independently... you have mailguard. pro email...
If you want to post a detailed breakdown, I welcome it. Include anything you want.... Vague terms like "broken elements" or "rendering issues" are not enough when the live preview for that same theme shows it working correctly...
Out of nearly 9,000 customers, this is the only claim of this kind. I am not going to keep going back and forth in a comment thread. If you believe you are entitled to a chargeback, that is between you and your bank. But saying the entire library as essentially unusable, after documenting a small set of minor issues that were resolved the same day, is not accurate, and it is not fair to people visiting this page trying to make an honest decision.
I hope we can leave it here, I'll do what I need to do to protect the product and the people using it...
Michael, nothing else needs to be said on the matter. Your product is broken and doesn't work. You don't refund purchases when there are issues with the product.
What I wrote in my review still stands. Everything I have written is true according to my experience. Please, spend your energy on fixing the product instead of writing lengthy comments and e-mails that neither address nor fix the issues identified.
The live demos, GitHub updates, all 8k+ customers and correspondence speak for themselves.
I will not be replying further.
